The Fubon Group has bucked convention in growing its business, whether moving into southern Taiwan or expanding into non-financial fields. In this interview with Richard Tsai, the Fubon Financial Holdings chairman explains how the company has evolved into a national brand.
Combining real-world and virtual services, Nike brings consumers into the “circle of runners,” providing expert training and encouragement, and delivering service with passion to take the loneliness out of running.
Why is business booming for Pinkoi in countries around the world? Using a recommendations function and analyzing consumer preferences to target their needs, the company acts as a bridge between supply and demand to successfully navigate the intense competition of the e-commerce space.
The new fashion trend in the service sector has nothing to do with the usual suspects, like glamorous apparel, sparkling jewelry or fast cars. It’s wellness, and companies are using many strategies to capitalize on soaring demand for this hot commodity.
One third of Taiwan’s 24 service industry sector champions were toppled in the 2017 Golden Service Awards, a testament to the challenging, changeable and competitive nature of the economic environment.
The best service does not mean selling customers the most expensive goods but those they need most. Japanese lifestyle brand Muji took the crown of the 2016 Golden Service Awards with its "just right" approach.
Starbucks, winner of the Coffeehouse Chains category for six years in a row and number one in online service satisfaction, has become more of a 'tech company that sells coffee,' with digital coffee houses that enable new Starbucks experiences.
In CommonWealth Magazine's recent service industry survey, Swedish home furniture giant Ikea reigned supreme in the "atmosphere" category, enticing the island's consumers with its warm, friendly, real-life ambience.
In the world of online retailing, only one question is paramount: "How to deliver the goods to the consumer as quickly as possible." At PC Home, the secret weapon is not working faster, but a 24/7, three-shifts-a-day operational culture.
The service industry is now prime turf in Taiwan's business world, and everyone with a nose for profit is grappling for a stake. Being eager to serve, and knowing how to do it, are the qualities Taiwanese consumers demand most.