2016 Golden Service Awards: Starbucks
Where Staff Are Digital Ambassadors
Starbucks, winner of the Coffeehouse Chains category for six years in a row and number one in online service satisfaction, has become more of a 'tech company that sells coffee,' with digital coffee houses that enable new Starbucks experiences.
2016 Golden Service Awards
‘Change’ the Secret to Managing Change
"Change" and "digital experience" are the new mantras in this digital age, concepts embraced by the many innovative upstarts that emerged as leaders in their fields in the 2016 Golden Service Awards.
2016 Golden Service Awards: Muji
Aiming for 'Just Right'
The best service does not mean selling customers the most expensive goods but those they need most. Japanese lifestyle brand Muji took the crown of the 2016 Golden Service Awards with its "just right" approach.
Robert Wong, Chairman of CMC Magnetics
AI Supports Corporate Decision-Making
For a company, profits and investments are like the black and white stones in the traditional game of Go. Which move should be made in the current situation? There is no harm in listening to what artificial intelligence has to say.
Artificial Intelligence
The NT$16 Trillion Holy Grail
The artificial intelligence field is exploding, with companies, societies and countries all desperate to get in on the game. More than 1,000 startups have bet on the field and its NT$16 trillion market potential.
Nelson Chang, CEO of the L'Hotel de Chine Group
Success in the Age of AI
While the replacement of humans is already underway, the key to success, according to Nelson Chang, is finding the canary in the coalmine.