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Vol. 426 / Content

Fussy Customers – the New Business Op

Vol. 426

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Survey

Consumer Behavior Survey

The Rise of the Cyber Complaint

Dissatisfied customers who don't complain on the spot pose the greatest hidden threat to retailers. But dealing with them isn't easy, because, as a recent CommonWealth Magazine survey shows, no two are exactly alike.

Industry

Russia's IT Industry

Rising Software Superpower

Just as Kaspersky is occupying the top perch in the anti-virus industry, Russian software seems to be taking over the world, with Taiwanese handset brands and OEM manufacturers counting among their major customers.

Industry

Russian Brainpower

Russian Brainpower

After the breakup of the Soviet Union, the world swept in to scoop up Russia's skilled engineers and scientists. Now they have not only become behind-the-scenes movers and shakers in the global tech industry, they are also the key to Russia's resurgence.

Industry

Consumer Trends

Fussy Customers – the New Business Op

A growing cadre of "fussy customers" – shrewd, tech-savvy and hard to please – is making Taiwanese companies pay heavily for mistakes, but some cagey enterprises understand that cracking these tough nuts may be the best path to success.

International

Beidou Satellite Positioning System

China's Bold Plans for Space

The United States' global positioning system (GPS) is a demonstration of its vast national power. Now China wants in on the act too, relentlessly pursuing its own Beidou project. What changes will this new grand struggle in space bring?

International

Russia

Can the Bear Rebound?

Reliant on its abundant resources to fuel an economic resurgence, Russia has been dealt a hard blow by the global economic crisis. Characterized in the Western media as a misguided, dangerous bear, can Russia regain its former glory?