Industry

Appier’s Customer Success Team Uses AI to Find Customer Pain Points

According to surveys, the sales job with the second-best potential in 2019 is “customer success manager”. Taiwan’s hottest AI startup Appier assembled a customer success team on the very day the company was founded. How do they achieve win-win solutions for both their company and their customers?

Industry

Smart F&B Platform iCHEF Helps Restaurants Succeed

While many point-of-sale software providers target large food & beverage chains, iCHEF, an iPad-based restaurant management tool startup from Taiwan, is thriving thanks to its focus on small individual restaurants.

Politics & Society

Remdesivir a Cure for COVID-19? Taiwanese doctors: Not so Fast

The experimental anti-viral drug remdesivir is currently the only medication the World Health Organization thinks may be effective against COVID-19. Challenges remain, however, to getting the drug to market, including in Taiwan.