The Fubon Group has bucked convention in growing its business, whether moving into southern Taiwan or expanding into non-financial fields. In this interview with Richard Tsai, the Fubon Financial Holdings chairman explains how the company has evolved into a national brand.
Combining real-world and virtual services, Nike brings consumers into the “circle of runners,” providing expert training and encouragement, and delivering service with passion to take the loneliness out of running.
Taiwan’s response to an amusement park tragedy that left hundreds of revelers severely burned prompted over 300 medical professionals to travel to Taipei to learn about the experience at a global conference. The last survivor to be discharged as well as her attending physician shared with CommonWealth what they went through nearly two years ago.
Cloistered in their hospitals, many Taiwanese physicians have not realized that patients’ homes can turn into prisons harmful to their health. That is now changing as a home care revolution takes shape, but plenty of obstacles remain.
Hi-Lai Harbour, a buffet restaurant chain founded in Kaohsiung, has established outlets in department stores in all of Taiwan's five major cities. The group's revenue growth tops the list of hospitality businesses in our 2016 Top 2000 Survey.
Poya is the dominant player in the cosmetics/drugstore sector in central and southern Taiwan and is now turning its attention to Taipei, wondering if the same formula that turned it into a NT$10 billion business can conquer new challenges.
The CommonWealth Magazine Top 2000 Survey has tracked the evolution of Taiwan’s industrial history over the past 30 years, often identifying paradigm shifts in business trends before they were obvious. Here’s a look back and forward.
A generally sluggish economy saw service industry revenues decline last year, with a slight uptick in profitability for some as e-commerce continued to surge and retail engaging in cross-industry cooperation to forge new opportunities. On line or on the high street, customers always respond to a good "consumer experience.
The best service does not mean selling customers the most expensive goods but those they need most. Japanese lifestyle brand Muji took the crown of the 2016 Golden Service Awards with its "just right" approach.
Starbucks, winner of the Coffeehouse Chains category for six years in a row and number one in online service satisfaction, has become more of a 'tech company that sells coffee,' with digital coffee houses that enable new Starbucks experiences.
Of the 27 service industries covered by the Top 2000 Survey, the telecom industry is the only sector that suffered shrinking revenue in 2014. The ability to precisely predict demand is crucial if companies want to win consumer support in the Internet era.
Women care about their looks – that's what makes skin care recession-proof. The Dr. Wu brand has been growing in popularity since it launched more than a decade ago. Now, foreign investors have been knocking on its doors.
The Meishi Village Credit Union has turned NT$100 deposits into loans that have helped more than 800 tribe members lift themselves out of poverty, cultivating doctors and school administrators along the way.
The orange and white CoCo Fresh Drinks sign has gone up in a thousand locations worldwide. The strength of its brand and personnel management is even enticing entrepreneurs in Singapore, South Korea and Russia.
After a seven-year hiatus, Taiwan Mobile has reclaimed the title of benchmark enterprise in the telecom services sector. Amid a sour economy and an industry paradigm shift, which strengths helped it topple Chunghwa Telecom?
With operating revenue last year of NT$25.8 billion, Grand Ocean, a relative unknown in Taiwan, has taken the lead from big players like Far Eastern and Sogo in setting up a department store empire in China.
Taiwan's domestic demand-driven industries are flourishing, but people's complaints about rising prices are growing louder too. How can the service industry respond to these trends and continue to attract customers?
Taiwan's top-level talent is being seduced away by high pay offers, forcing the country's most admired companies to use emotional appeals to hold on to their prized executives. Is the strategy working?
In CommonWealth Magazine's recent service industry survey, Swedish home furniture giant Ikea reigned supreme in the "atmosphere" category, enticing the island's consumers with its warm, friendly, real-life ambience.
In the world of online retailing, only one question is paramount: "How to deliver the goods to the consumer as quickly as possible." At PC Home, the secret weapon is not working faster, but a 24/7, three-shifts-a-day operational culture.
The service industry is now prime turf in Taiwan's business world, and everyone with a nose for profit is grappling for a stake. Being eager to serve, and knowing how to do it, are the qualities Taiwanese consumers demand most.
With rising health-consciousness, vegetarian restaurants are enjoying a boom. And predominantly Buddhist Taiwan is riding the crest of the veggie wave, with innovative gourmet restaurants that even carnivores adore.
In the wake of the financial meltdown, Europe and America are still in the doldrums, but Taiwan's private-sector investment surged 32 percent in 2010, marking a 45-year high, the second highest in history in terms of absolute value. Will 2011 be just as good?
Things are looking up for Songshan Airport. With a new direct link to Tokyo, it's taking an ever-bigger bite of the commercial market pie, and Taiwan's importance in the Asian airline industry continues to rise.
With its sleek, modern interior, Vietnam's popular restaurant chain Pho24 is taking the traditional bowl of noodles to new heights. How did founder Ly Qui Trung win out against the multinational fast food competition?
Huayi Brothers Media Corporation, China's largest film and TV producer, topped 200 million renminbi in revenue in the first half of this year, but aspires to venture beyond entertainment, into the wider world of cultural industry.
Despite a late start, Taiwan's leading retailer is already a respectable challenger in Shanghai. Now it plans to enter the fray in China's first- and second-tier markets, offering consumers the alternative experience of Taiwanese-style service.
Feeling the pinch of a straitened economy, Taiwan's service industry suffered a decline in overall revenue in 2009. Yet not all sectors were equally impacted. Flexibility is the key as companies fight for survival under trying conditions.
Amazon's successful e-book reader Kindle has sparked a worldwide craze. Now major Taiwanese companies are hoping to get in on the action. Will any succeed in this fierce contest to create a Kindle for the Chinese-speaking world?
An engineer with a public image of a troubleshooting hero, Ou Chin-der is stepping in as the new chairman of Taiwan High Speed Rail Corporation, in the hope of digging the company out of its financial hole. But how?
The Plurking craze has swept over to Taiwan's business sector. And BenQ's affable avatar Ah-Ji the Lion has done particularly well cozying up with Netizens. What is BenQ's secret formula for social media success?
How did a twentysomething salesman with few personal connections make use of the Internet to establish a customer base stretching from Taipei to Jiayi, and rise to the top ten in a sales force of more than 500?
A growing cadre of "fussy customers" – shrewd, tech-savvy and hard to please – is making Taiwanese companies pay heavily for mistakes, but some cagey enterprises understand that cracking these tough nuts may be the best path to success.
With rising unemployment grabbing the headlines, an important trend in Taiwan's labor market is flying under the radar: The country's top talent is gravitating toward the service sector at the expense of high tech.
Managing cohesive electronic logistics intelligence for 15 major chains and two thirds of all manufacturers in Taiwan, Trade-Van also provides marketing information analysis that makes businesses smart about sales.
Just as his flagship Apple Daily has begun to lose money, Hong Kong media baron Jimmy Lai has boldly entered Taiwan's highly competitive cable-TV business, hiring PR veteran King Pu-tsung. What does Lai have up his sleeve?
In the quick-paced world of fast food, customer needs and individual preferences are often neglected. How does fast food giant McDonald's train its staff to hone their five senses to grasp what customers want?
In 2007, Taiwan's service sector finally exceeded NT$6 trillion in revenues. But all was not well, as profitability declined. How did Acer buck the trend and vault pass Taiwan Power Company at the top?
Able to fill an array of orders with efficiency, precision and a low overhead, Taiwan’s "express enterprises" are the new darlings of the stock market and, increasingly, the secret inside the world’s latest lightweight gadgets.
Haier is China’s most respected brand, and its CEO is the country’s most respected business leader. With a determined dedication to quality, China’s premier home appliance brand has now cast its eyes on the world…